Reply

post

http://inbox-api.bookboost.io/bot-api/tickets/{ticketUuid}/reply

Send a message in reply to a ticket.

Emails

Note: Email tickets are currently not supported. This section describes the future implementation.

For email tickets, the reply will be to the "From" address of the most recent incoming email in the ticket.

Recent Requests

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Path Params

ticketUuid

uuid

required

The UUID of the ticket to reply to.

Body Params

text

string

required

length ≤ 5000

The text of the message to send.

status

string

enum

The status of the ticket after sending the message.

WaitingForUs: The ticket is waiting for a reply from the bot or operator.
WaitingForGuest: The ticket is waiting for a reply from the guest.

The default value depends on createDraft:

If createDraft is true, the default value is WaitingForUs.
If createDraft is false or not specified, the default value is WaitingForGuest.

Example use case: If the bot needs to hand off the ticket to a human operator, the bot sends a message to notify the guest that they will be transferred to a human operator. The status is set to WaitingForUs to indicate that a reply is expected from the operator.

Allowed:

createDraft

boolean

Create the message as a draft which requires approval before being sent.

Responses

200Default Response

400Default Response